An Inside Look at
2009 Windshield Repair Olympics Champion Brian Fenner
by Katie Hodge
2009 Walt Gorman Memorial Windshield Repair Olympics (WRO) winner Brian
Fenner of Safe Glass Technologies in Easton, Pa., started his auto glass
repair business with a couple of clicks and a curious mind. Fenner was
working for Continental Airlines and, in his spare time, tried to find
a way to fix a paint chip on his car.
“In 2001, I was working midnights at the airport and I was researching
how to fix paint chips on my vehicle when I stumbled onto some websites
about windshield repair,” he says. “I started digging into it … I’ve always
been a real driven kind of individual.”
Fenner runs his business as a “one-and-a-half-man” operation. His father,
Joseph Brue, works a day or two a week with his own accounts, but Fenner
handles his own business.
To say that he has a busy schedule would be an understatement. This champion
has a full-time career as an aircraft maintenance supervisor for Continental
Airlines as well as his own windshield repair business.
“I have a full-time career in aviation in addition to my growth is slow
by choice,” he says. “With a limited weekly time frame in which to work
in, I have been trying to focus on areas that will maximize time, profit
potential and schedule flexibility. “
He adds, “As an independent and a sole proprietor, I’m limited in how
fast I can grow. I like things at a slower pace so I can keep a level
of management where I don’t lose the integrity of my service, business
While growth might be slower than it is for larger repair shops, Fenner
is pleased with his client base, which includes a large number of dealerships.
“I’ve had longstanding accounts with most of my dealerships and have been
with most of them since the beginning,” says Fenner. “They’re all basically
local within a 30-mile radius.”
Despite all the demands on his time, Fenner still has taken some time
out to compete in the WRO. He competed for the first time in 2008 and
took second place—and returned in 2009, and took the gold. But he says
winning wasn’t the only benefit of competing.
“Competing allows competitors to self-evaluate, make adjustments, set
new benchmarks and rejuvenate the entrepreneurial fire that comes from
learning and sharing with other industry leaders,” says Fenner. “Each
time I have competed it was a positive experience. I was able to meet
other like-minded professionals striving for excellence in all aspects
of owning a windshield repair business in a friendly, but competitive,
Fenner brought his support system with him to Vegas and one of his biggest
fans was his wife.
“[My wife] was instrumental in my preparation so she knew that all the
hard work I put into it and determination that I have would produce a
favorable outcome,” says Fenner. “She was so happy and proud, but at the
same time relieved that it was over for me so I could relax.”
Fenner says he’s changed little about his business.
“…Winning did not really change the way I work. After all, it is the way
I work that helped me to win. What it did provide was renewed entrepreneurial
enthusiasm and rejuvenation,” says Fenner.
While Fenner runs his business the same, he does use his big win as a
“I do use it when selling to new accounts and customers. I also share
it with my existing accounts,” adds Fenner.
And the future is wide open.
“The wheels are always turning so I have ideas for the future that keep
me moving forward,” he says. “ … Who knows what the future may bring for
Safe Glass Technologies?”
Katie Hodge is the assistant editor of AGRR magazine.
not really change the way I work. After all, it is the way I work that
helped me to win. What it did provide was renewed entrepreneurial enthusiasm
—Brian Fenner, Safe Glass Technologies
Repair Olympics Returns to Las Vegas
The world’s best repair technicians again are gathering in Las Vegas this
fall to compete in the 2010 Walt Gorman Memorial Windshield Repair Olympics.
The competition, which is now in its fifth year, will be held October
11-12 at the Mandalay Bay Convention Center in Las Vegas in conjunction
with the NACE Expo.
For more information, visit www.agrrmag.com/repairolympics
or contact Holly Biller at firstname.lastname@example.org.
Schedule at a Glance*
Monday, October 11, 2010
7:30 a.m. – 5:00 p.m. Registration Open
10:00 a.m. – 11:00 a.m. Mandatory Contestant Meeting
1:00 p.m. – 5:00 p.m. Windshield Repair Olympics
Tuesday, October 12, 2010
7:00 a.m. – 5:00 p.m. Registration Open
10:00 a.m. – 12:00 p.m. Windshield Repair Olympics Finals
12:00 p.m. – 12:30 p.m. Awards Announced
*Schedule is tentative and subject to change. Check online for updates
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No reproduction of any type without expressed written permission.