{"id":1123,"date":"2017-08-15T20:00:14","date_gmt":"2017-08-16T00:00:14","guid":{"rendered":"https:\/\/info.glass.com\/?p=1123"},"modified":"2022-04-04T15:33:06","modified_gmt":"2022-04-04T19:33:06","slug":"frequently-asked-questions","status":"publish","type":"post","link":"https:\/\/www.glass.com\/info\/frequently-asked-questions\/","title":{"rendered":"Glass.com Frequently Asked Questions (FAQ)"},"content":{"rendered":"
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If you\u2019re looking for glass, you\u2019ve come to the right place! Glass.com is the leading resource for anything and everything glass-related.<\/p>\n

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What is Glass.com?<\/h2>\n

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Glass.com is a portal about all things glass including auto, residential, and architectural glass as well as related glass products such as tabletops, shower doors, mirrors, windows, window film, and more. It provides information to consumers and offers referrals to quality glass service providers throughout the United States.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Who is Glass.com?<\/h2>\n
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The founders of Glass.com<\/a>, Debra Levy and Lyle Hill, have over half a century of combined experience in the industry.<\/p>\n

Lyle Hill, Founder<\/h3>\n

Hill has worked across the country in a variety of areas of the glass industry ranging from manufacturing to dealing and everything in between.<\/p>\n

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Debra Levy, Founder<\/h3>\n

Levy began her journey by publishing successful trade magazines for nearly every sector of the glass industry and hosting glass trade show events for industry suppliers as well. This created deeply rooted connections with glass shops across the nation.<\/p>\n

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Daniel Snow, Operations Manager<\/h3>\n

Operations manager, Daniel Snow became a part of the team even before the website launched and is integral in dealing with all aspects of operation as the site continues to grow.<\/p>\n

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Learn More<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Why Was Glass.com Started?<\/h2>\n
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As these relationships with glass shops were cultivated, dialog about the industry began and one thing was clear-as-glass:<\/p>\n

There was a disconnect between consumer\u2019s expectations and the reality of glass replacement options and processes. There is also a log of glass \u201cmisinformation\u201d online. That\u2019s when the idea of creating an informational resource to educate consumers was realized.<\/p>\n

Through involvement in the industry<\/a>, it also became apparent that there are a significant percentage of \u201cglass shops\u201d who performed poor work. This at the very least left consumers frustrated, but often times even left their safety in danger.<\/p>\n

It was hard to ignore this injustice, and Levy helped to start the only organization in North America that promotes safe auto glass<\/a> installation practices, and helped to develop nationally registered standards concerning the matter. Stemming from that came the idea of providing consumers with resource they could consult to find accurate information, and safe and accurate installers.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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Who are Glass.com Affiliates?<\/h2>\n
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Glass.com<\/a> Affiliates are glass shops across the nation who have become a part of our group of associated companies. These glass shops range from national or regional chains with multiple locations who often have around-the-clock call centers and professionally managed corporate offices. Other Affiliates may have a single location local to your area, but still provide excellent service.<\/p>\n

We take customer\u2019s experiences very seriously and strive to only provide quality Affiliates who will do the job right the first time at a fair price.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

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I\u2019d Like More Information About a Certain Types of Glass\u2014Where Do I Go?<\/h4>\n
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The Glass.com Info Center houses blogs addressing nearly every type of glass and covers all sorts of in-depth glass-related topics. Browse the different categories to find information on topics ranging from Auto Glass to Lifestyle, and anything glass-related in between. If you need information on a particular subject, use the search bar to find blogs featuring certain terms.<\/p>\n

Learn More<\/a><\/p>\n

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Answers to Your Glass-Specific Questions<\/h4>\n

Not seeing what you need? Not a problem. Our in-house Glass Detective has been in the field for over 40 years and has knowledge in just about every area of glass. Simply submit your question and he will send you a personal response.<\/p>\n

Learn More<\/a><\/p>\n

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I Need Replacement Glass. How Do I Get It?<\/h2>\n
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From our home page, simply select which type of glass you\u2019re searching for. This can be auto glass, mirrors, table tops and furniture, windows and doors, shower<\/a> doors, storefronts, custom services, or national programs.<\/p>\n

Learn More<\/a><\/p>\n

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Scheduling an Auto Glass Replacement<\/h2>\n

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If you select auto glass, you will be asked to provide details about your vehicle and which piece of glass needs to be replaced. Then, you will be provided with price quotes from local companies in your area. Please note that this is the base price for a replacement. It includes the cost of a standard windshield<\/a> and labor. The price may adjust depending on what options your vehicle is equipped with and if any additional materials are required.<\/em><\/p>\n

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On the price quote page, you can look at the details of the shops providing the price quotes by clicking the \u201cLearn More\u201d button. This will take you to a page that provides a description of the company, a map of where it is located, the phone number, website, and operating hours.<\/p>\n

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Once you have found a shop that is to your liking, simply click \u201cBook Now\u201d and fill in your information. Not all fields are required, but the more information you are able to provide, the easier it will be for the glass shop to assist you. A phone number is not necessary, but it will give the fastest response time and allow the shop to reach you with any questions. Your information will only be given to the shop, and not used for any other purposes.<\/p>\n

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If you do not receive an instant quote, we have not yet assigned your work to an affiliate in your area. Not to worry! We still have connections with shops all over the country and will find a local company to serve you. Simply fill out and submit the details about you and your vehicle.<\/p>\n

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That\u2019s it! Once you submit the service request, you will receive a confirmation email. If you booked through one of our affiliates, you will receive another email confirmation when they have viewed your request.<\/p>\n<\/div>\n

Scheduling a Sunroof Glass Replacement<\/h2>\n

Glass.com offers nationwide sunroof<\/a> replacement services through our sunroof Affiliate partner. To book your sunroof replacement, simply follow the same steps listed above for auto glass replacement. The only difference is that we’ll have our provider reach out to you directly with a price quote after you submit your contact information. Sunroofs can be trickier than other auto glass parts, so someone will need to review your request manually in order to provide pricing.<\/p>\n

Scheduling an RV Glass Replacement<\/h2>\n

Scheduling an RV glass replacement is easy! Simply select “RV Glass” on the homepage, type in your zip code, and click the “Get Free Estimates” button. You’ll then choose the year, make, and model of your RV, and the type of glass that needs replacing, from the dropdown menu. Next, you’ll be able to view information about our nationwide RV glass replacement provider. Click “Book now” to fill out and submit your contact information. Shortly after, our provider will reach out to you to gather final details and provide you with an exact price quote.<\/p>\n

Scheduling a Window or Door Replacement<\/h2>\n

To schedule window or door replacement services through Glass.com, simply select “Windows and Doors” on the homepage, type in your zip code, and click the “Get Free Estimates” button.<\/p>\n

\"window-and-door-replacement-step-one\"<\/p>\n

In order to serve you most effectively, we’ll gather details about your window and door replacement project such as whether it’s a repair, replacement, or new construction and when the job needs to be completed.<\/p>\n

\"window-and-door-replacement-step-two\"<\/p>\n

Next, you’ll indicate the quantity of each type of window and door you need, or whether it’s something different altogether.<\/p>\n

\"window-and-door-replacement-step-three\"<\/p>\n

Once you’ve completed this step, you’ll be able to see details about the window and door replacement providers we have in your area.<\/p>\n

\"window-and-door-replacement-step-four\"<\/p>\n

You can request to receive quotes from one or more of these Affiliates by clicking “Book now”.<\/p>\n

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That’s it! Once you click “Submit Request” your information will be reviewed and someone will reach out to you shortly to finalize your window or door replacement appointment.<\/p>\n

If you don’t see a list of service providers in your area, and instead see the screen below, that means we do not currently have any Affiliates nearby. Don’t worry, we’ll still attempt to locate a company to assist with your replacement needs and will follow up with a personal email to you.<\/p>\n

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Scheduling a Shower Glass Replacement<\/h2>\n

To schedule shower glass replacement services through Glass.com, simply select “Shower Glass” on the homepage, type in your zip code, and click the “Get Free Estimates” button.<\/p>\n

\"shower-glass-replacement-step-one\"<\/p>\n

In order to serve you most effectively, we’ll gather details about your shower glass replacement project such as whether it’s a repair, replacement, or new construction and when the job needs to be completed.<\/p>\n

\"shower-glass-replacement-step-two\"<\/p>\n

Next, you’ll choose what style of shower enclosure you desire.<\/p>\n

\"shower-glass-replacement-step-three\"<\/p>\n

Once you’ve completed this step, you’ll be able to see details about the shower replacement providers in your area.<\/p>\n

\"shower-glass-replacement-step-four\"<\/p>\n

You can request to receive quotes from one or more of these Affiliates by clicking “Book now”.<\/p>\n

\"shower-glass-replacement-step-five\"<\/p>\n

If you don’t see a list of providers in your area, and instead see the screen below, that means we do not currently have any Affiliates nearby. Don’t worry, we’ll still attempt to locate a company to assist with your replacement needs and will follow up with a personal email to you.<\/p>\n

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Other Types of\u00a0Glass<\/h2>\n

For all glass types other than those listed above, we will personally handle your request. This includes mirrors, tabletops, furniture glass, storefronts, and other custom requests. Depending on the type of glass you are searching for, we will work to match you up with a business in your area who is able to complete the job. Some glass shops only offer certain services. And some glass shops are better than others. So leave it up to us to find the perfect match for you!<\/p>\n

The process for submitting a service request for these other types of glass is simple and easy- just like it is for auto glass. Fill out and submit your contact info and a description of what you need. You\u2019ll then receive a confirmation email and someone will reach out shortly.<\/p>\n

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How Long Will It Take?<\/h3>\n
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How long it will take between when you submit a request and when the shop reaches out to you may depend on many factors:<\/p>\n

Did you <\/em>provide accurate contact information\u2014email address, name, phone number, zip code?<\/em>
\nMaking sure this information is complete and accurate will help us process your request faster.<\/p>\n

Did you submit your request outside of normal business hours?<\/em>
\nOur offices are open 8am to 5pm eastern standard time. And our affiliate\u2019s hours vary by location (which can be viewed on their profile page). You should receive a response to your request within four business hours.<\/p>\n

Did you submit your request on a weekend or holiday?<\/em>
\nOur offices are open Monday through Friday and are closed for government holidays. You might not receive a response to your request until the next business day.<\/p>\n

We always work to provide you with the highest level of service by processing your requests promptly. Having broken glass in your car, home or office is something that needs to be addressed quickly!<\/p>\n

Learn More<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n

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What Can I Expect During My Replacement?<\/h3>\n
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Once your request has been submitted to our affiliate, or another local shop, they\u2019ll handle things from there. From scheduling to billing and warranties, our affiliates will address your needs directly. So contact them directly with any questions related to these items. But keep in mind, the Glass.com customer service team is always here should you need any additional assistance.<\/p>\n<\/div>\n<\/div>\n<\/div>\n

Thank You<\/h4>\n

We thank you for using Glass.com as we are passionate about making the glass replacement process easy, understandable and convenient for everyday consumers just like you. We also value your feedback. If you have any suggestions, or would like to get in touch with us for any other reason, just shoot and email to hello@glass.com.<\/p>\n Read More<\/a>\n\n

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Glass.com attempts to provide accurate information but cannot be held liable for any information provided or omitted. \u00a0You should always work with a licensed, insured and reputable glass shop that can assess your specific needs and local building codes and offer professional services. Never attempt to cut, install, or otherwise work with glass yourself. All content is provided on an informational basis only.<\/em><\/p>\n

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