5 Start
They never contacted me, they never showed up
Total disappointment and waste of time. First they called me back on Tuesday to schedule an appointment. I ask what day can they do it, she responds "we can do it Thursday". I say how about Saturday instead, her response "no problem". So Saturday comes along and no calls, no show. We call them back and they say that they do not have the window in stock and they wont make it today. In my mind I'm saying wow, if I never called would they have ever brought up the news? They tell us now that they can do it on Monday since they will be closed on Sunday and they will call us to confirm on Monday. So now it's 1pm on Monday no calls, no emails. I call them again and mind you they do not answer the phone with any type of professional tone that says they are a legitimate business. They answer the phone "Hello". I say is this Brothers auto glass? They say "uh yeah"...I continue with well I'm waiting for you guys to call, confirm, show up or say something about the appointment that you guys didn't keep since Saturday....and all I get is silence. Almost like they just hung up on me. To the date of writing this experience, they have never reached back out. I will tell anyone, just spend a few more dollars and choose someone else. This company does not have their stuff together. Complete waste of time and time is money. So my money will be spent elsewhere.
Employees were great. They called prior to the time, they alerted me when they arrived, they explained everything they did and needed to do.
Really nice guys, good workers and fair price. I highly recommend using them over any other autoglass companies like safelite or body shops.
Excellent work
