Glass.com Fleet Service Program

Terms Addendum (“Fleet Terms”)

These Fleet Terms supplement the Glass.com Affiliate Terms & Conditions Agreement (the “Affiliate Terms”). By registering for and participating in the Glass.com Fleet Program, you (“Company”) agree to the following:

1. Claims Submission & Communication

Glass.com will submit new claims via email to the address provided on the Company’s Registration Form. Each claim will include a unique Claim Number.

Company must promptly notify Glass.com via email to fleet@glass.com if parts are on backorder and/or if aftermarket parts are not available, or if any other complications arise.

2. Scheduling & Service

Company is responsible for arranging service directly with the driver identified in the claim.

Company will complete service in accordance with industry standards and capture a photo of the completed work. Glass.com may request photos on a case-by-case basis.

3. Invoicing & Payment

Company may issue an invoice to Glass.com only after work is completed. Invoices must be submitted via email to fleet@glass.com, and each invoice must reference the associated Claim Number.

Glass.com will reimburse Company in accordance with the reimbursement schedule published in the Fleet Program Registration Form. These reimbursement rates apply only to Glass.com fleet program assignments and do not affect Company’s pricing for any other customers.

Glass.com will issue payment within thirty (30) days of receipt of a proper invoice. Payment will be made by check mailed to the address listed on the Registration Form.

Invoices not following these requirements may result in delayed processing.

🔹 Invoice Dispute Window: Any dispute regarding payment must be submitted in writing within 30 days of receipt of payment. After this period, payment shall be deemed final.

Billing Profile:
Glass.com Inc.
PO Box 596
Garrisonville, VA 22463
fleet@glass.com | 888-854-5277
Not tax exempt

4. Scope & Authorization

Glass.com is the customer of record, not the driver.

All changes to the Claim must be pre-approved by Glass.com in writing.

Glass.com may withhold payment for any unauthorized or nonstandard charges.

Glass.com may cancel any job at any time prior to completion without liability for cancellation.

5. ADAS Calibration

If the OEM specifies that ADAS calibration is required after windshield replacement, Company shall ensure the calibration is performed either in-house or via a qualified third-party service provider.

Company shall not circumvent calibration requirements (e.g., by leaving equipment connected).

Company must store copies of calibration reports for all Glass.com claims and provide such reports upon request.

If calibration cannot be completed, or if a driver refuses calibration, Company must obtain a signed waiver from the driver and promptly provide a copy to Glass.com.

6. Compliance & Standards

Company acknowledges that it remains an independent business solely responsible for its own operations and pricing decisions outside of the Glass.com fleet program.

Nothing in these Fleet Terms shall be construed as establishing or suggesting industry-wide pricing.

Company represents that it will comply with the Automotive Glass Replacement Safety Standard (ANSI/AGSC/AGRSS 003-2015 or successor standard), as well as all applicable state and federal laws.

🔹 Warranty of Work
Company warrants that all services performed under these Fleet Terms will be free from defects in workmanship and performed in accordance with industry standards. This warranty shall remain in effect for the life of the vehicle, or for such longer period as required by applicable law.

7. Insurance Requirements

🔹 Company shall, at its own expense, maintain during its participation in the Fleet Program:

• Commercial General Liability insurance with limits of not less than $1,000,000 per occurrence and $2,000,000 aggregate; and

• Workers’ Compensation insurance as required by law.

Company agrees to provide certificates of insurance evidencing such coverage upon request.

8. Customer Handling & Branding

🔹 Company shall not solicit Glass.com fleet customers for unrelated services outside of the referred job, either during or after the performance of services.

Company shall present itself as the performing provider of services referred by Glass.com, and not as an employee or agent of Glass.com.

Company shall not misrepresent its relationship with Glass.com or the Fleet Program.

9. Confidentiality & Data Security

🔹 Company shall maintain the confidentiality of all non-public information, including customer information, received in connection with the Fleet Program. Company shall use such information solely to fulfill obligations under these Fleet Terms and shall comply with all applicable privacy and data protection laws.

Glass.com may share your data with 3rd party fleet partners to the extent necessary to procure, process, and distribute jobs, invoices, and other related activities. 

10. Hold Harmless & Indemnification

Company agrees to indemnify, defend, and hold harmless Glass.com, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, or expenses (including attorneys’ fees) arising out of:

• Company’s performance of services;

• failure to perform required ADAS calibration;

• failure to follow OEM or industry standards;

• any negligence, misconduct, or breach of these Fleet Terms.

11. Limitation of Liability

Glass.com shall not be liable for any indirect, incidental, special, punitive, or consequential damages.

In no event shall Glass.com’s total aggregate liability under these Fleet Terms exceed the amount paid by Glass.com to Company for the specific claim giving rise to such liability.

12. Dispute Resolution

Any dispute arising under these Fleet Terms shall be resolved through binding arbitration pursuant to the arbitration provisions of the Affiliate Terms.

These Fleet Terms shall be governed by and construed under the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

13. Term & Termination

Either party may terminate participation in the Fleet Program at any time by written notice.

Glass.com may suspend or terminate Company’s participation immediately in the event of non-compliance with these Fleet Terms, safety standards, or the Affiliate Terms.

Termination shall not affect payment obligations for properly completed and invoiced jobs performed prior to the effective date of termination.