Glass.com® and its services are offered to you, conditioned on your acceptance without
via telephone constitutes your agreement to all such terms, conditions, and notices in effect at
services and properties such as websites, social media sites or apps owned and operated by
are at least 18 years of age or older. These Terms apply to all parties using the site,
whether registered or not. Upon registration, you may be asked to choose your own password
or Glass.com may assign you a password to access Glass.com services through the Glass.com
There are several ways you can find glass products and glass service professionals on
Upon entering your information and the request for which you would like a service
professional, we will attempt to match you with service professionals in your area, who
may be interested in fulfilling your service need. However, we do not guarantee that we
will be able to match your service needs with a service professional or that there are
service professionals in your area that are either capable or willing to complete your
If you request that Glass.com connect you with a provider providing your information,
Glass.com will search for a service professional member and attempt to connect you with
them via email or phone. We cannot guarantee that this attempt will be successful.
Glass.com may use third-party partners to fulfill your requests. Your information may be
shared with these partners for the purpose of fulfilling your request. Glass.com cannot be
held liable, financially or otherwise, for the actions or inaction of these third parties
and any damages resulting thereof.
You can choose the best time to schedule appointments with certain Affiliates by
mentioning them on the Glass.com website or Apps. Although Affiliates will do their best
to accommodate these requests, they are not bound by these times and may choose to adjust
them. Please be aware that we cannot guarantee that the service professionals will be on
time for, or show up for, any such booked appointments, as the service professionals are
not the employees, contractors or agents of Glass.com. Glass.com is solely providing the
platform to facilitate scheduling of appointments between you and our Affiliates.
Although we take certain steps to examine the credentials of our listed service
professionals, we make no guarantees or representations regarding the skills or
representations of such service professional or the quality of the job that he or she may
perform for you if you elect to retain their services. Glass.com makes no representations
or warranties or guarantees about the quality of the services of the professionals that it
in good faith recommends to you. It is entirely up to you to evaluate a service
professional's qualifications, and to enter into a direct contract or otherwise reach
agreement with a service professional. We do not guarantee or warrant any service
professional's performance on the job or the outcome or quality of the services
performed. The service professionals are not employees, contractors or agents of
Glass.com, nor is Glass.com an agent of the service professionals.
Glass.com does not handle or process payments for glass replacement services or other
consumer services. All payment disputes and requests for invoices or receipts must be
taken up directly with the company that provided the service.
Glass.com may inform you of certain offers or discounts provided by a
service professional. Such offers or discounts are made solely by the service
professional, and Glass.com does not guarantee or warrant the pricing or discounts that
may be offered to you. Any quotes provided by glass and glazing professionals via the
Glass.com website or its apps are not contractually binding offers, are for informational
purposes only, and cannot be accepted on or via Glass.com.
No contractual agreement is created based upon the quotes provided to you (or your
scheduling of an appointment with a Glass.com affiliate) via Glass.com. To contract with a
glazing professional, you must work directly with them. Glass.com does not perform, and is
not responsible for, any of the services requested by you in your service request. Your
rights under contracts you enter into with service professionals are governed by the terms
of such contracts and by applicable federal, state, provincial and local laws. Glass.com
is a marketing optimization company, not an installation company.
Price quotes displayed on Glass.com are established by Glass.com’s Affiliates. Glass.com
is in no way responsible for determining pricing. These quotes are for estimate purposes
only and subject to change. They do not necessarily reflect the final price that you will
pay for completed work. Auto glass quotes in particular may increase depending on any
non-standard options that your vehicle is equipped with such as rain sensing wipers, a
heated wiper park, and Advanced Driver Assistance Systems (ADAS).
j. Vehicles equipped with ADAS may require re-calibration which may incur additional costs
and may or may not be handled by the Glass.com Affiliate that you contract with for glass
replacement services. It is the vehicle owner’s sole responsibility to alert Glass.com’s
Affiliate with which they have contracted that their vehicle features ADAS prior to work
being performed, if applicable. Glass.com is in no way responsible for vehicles that are
not re-calibrated or are re-calibrated improperly or otherwise.
Release from Damages or Claims. Should you have a dispute with any
service professional, you must address such dispute with the service professional
directly. You hereby agree to release Glass.com (and its officers, directors, agents,
employees, and partners) from any damages or claims (including consequential and
incidental damages) or ever kind or nature, suspected and unsuspected, known and unknown
arising out of or in any way connected with such disputes and your dealings with service
Your Use of Glass.com Services and Prohibited Uses
You acknowledge and agree that your use of Glass.com is for your personal use and not for
advertising purposes. You may not use Glass.com to re-create or compete with Glass.com, to
solicit or harass Glass.com service professionals, or for any other purpose not contemplated
herein. You acknowledge that a violation of the foregoing could result in significant
damages, and you agree that you are liable to Glass.com for any such damages, and will
indemnify Glass.com in the event of any third party claims against it based on or arising
from your violation of the foregoing.
We reserve the right to revoke your access to Glass.com or any of its services, its products
or properties at any time for any reason. All information about service professionals is
confidential and for your personal use only. If we determine or suspect, at our sole
discretion, that you are misusing or attempting to misuse or circumvent the Glass.com
services or system, or are using or attempting to use them for any inappropriate or
non-personal purposes, including but not limited to activities such as hacking, scraping
content, infiltrating, fraud, advertising, jamming or spamming, Glass.com reserves the
right, in its sole discretion, to immediately terminate your access without notice and to
initiate, without notice, appropriate legal actions or proceedings to seek appropriate
remedies and/or damages, including but not limited to lost revenue, repairs, legal fees,
costs and expenses, and to seek injunctions or other equitable remedies.
Information You Provide to Us
Upon using Glass.com, you will be prompted to disclose certain information about yourself
and your service requirements. Some of this information will be sent to service
professionals who will need this information to respond to your request. By providing this
information to us, or by submitting a service request, you are requesting, and you expressly
consent to being contacted by us and by our service professionals and providers via phone,
fax, email, mail, text (SMS) messaging, or other reasonable means, at any of your contact
numbers or addresses, even if you are listed on any federal, state, provincial or other
applicable "Do Not Call" list, in order that we may provide the services set forth on our
site, to service your account, to reasonably address matters pertaining to your account,
including but not limited to notifying you of, or confirming, appointments that you have
scheduled, providing education and/or information about the products and/or services about
which you have expressed interest or for other purposes reasonably related to your service
request and our business, including marketing related emails. For complete details on our
use of your information, please see our privacy statement. You agree that by completing a
service request, you are entering into a business relationship with Glass.com and its
affiliates and thus agree to be contacted by Glass.com and/or its affiliates. You promise
that all information you provide (including but not limited to your contact information, and
any ratings and reviews of service professionals that you provide) will be accurate, current
and truthful to the best of your knowledge. If you provide any information that is untrue,
not current or incomplete, or Glass.com has reasonable grounds to suspect that such
information is untrue, inaccurate, not current or incomplete, Glass.com has the right to
refuse any current or future use of the Glass.com services (or any portion thereof) by
you. You are responsible for any use of the Glass.com services by persons to whom you
intentionally or negligently allow access.
To knowingly input false information, including but not limited to name, phone number,
address and/or e-mail address is a very serious and fraudulent matter that could result in
significant costs and damages, including invasion of privacy rights, to Glass.com and its
affiliates as well as the loss of time, effort and expense responding to and pursuing such
false information and request and, further, could result in regulatory fines and
penalties. Accordingly, if you knowingly input false information in a service request
including, but not limited to, someone else’s name, e-mail, physical address or e-mail
address or phone number or a random made up name, address, e-mail or phone number, you agree
to fully indemnify and be liable to Glass.com and each Glass.com affiliate who accepts such
service requests for the greater of (1), $20,000 USD to Glass.com and for each of the actual
entities affected by any of the improper, incorrect or fraudulent information you enter (for
example, the actual owner of the e-mail address or phone number etc.,) per improper
submission, plus any attorney’s fees, costs and expense relating thereto. If applicable, or
(2) the actual damages direct, punitive and consequential, and any regulatory or judicial
fines or penalties that may arise from such intentional, misleading, harmful and fraudulent
activity, plus reasonable fees, cost and expenses relating thereto, whichever is greater.
Dispute Resolution Assistance
While we cannot guarantee the work performed by a listed service professional, and while we
have no obligation to you with regard to your relationship with a service professional, the
Glass.com resolution process has been developed to try and assist you in resolving any
disputes that may arise in the course of your project with an Affiliate who you learned
about through the Glass.com website or apps. We may, upon your request, provide limited
assistance in resolving disputes between you and a service professional. You must
participate and use good faith efforts to resolve problems through the Glass.com resolution
process. Such limited assistance in no way nullifies the release and indemnification
described in these Terms & Conditions.
You acknowledge and agree that Glass.com may monitor and/or record any telephone calls
between you and Glass.com.
User Generated Content
You agree that all of the content and information posted by you or your agents or
designees on Glass.com, including but not limited to:
- Ratings and/or reviews,
- Photographs and/or images,
- Comments, questions and/or answers,
Any other content
(known collectively as "Content") is the sole and exclusive property of Glass.com, and
that you have no right to reproduce, post, publish, or otherwise use such information
other than for your personal use relating to your service request.
Our Right to Use Your Content. You acknowledge and agree that any Content
you post or provide may be viewed by the general public and will not be treated as
private, proprietary or confidential. You authorize us and our affiliates, licensees and
sub-licensees, without compensation to you or others, to copy, adapt, create derivative
works of, reproduce, incorporate, distribute, publicly display or otherwise use or exploit
such Content throughout the world in any format or media (whether now known or hereafter
created) for the duration of any copyright or other rights in such Content, and such
permission shall be perpetual and may not be revoked for any reason. Further, to the
extent permitted under applicable law, you waive and release and covenant not to assert
any moral rights that you may have in any Content posted or provided by you.
Grant of License. You hereby grant Glass.com and its users a perpetual,
non-exclusive, royalty-free, transferable, assignable, sub-licensable, worldwide license
to use, store, display, reproduce, modify, create derivative works, perform, distribute,
print, publish, disseminate and place advertising near and adjacent to your Content in any
format or media (whether now known or hereafter created) on the Glass.com website in any
manner that we deem appropriate or necessary, including, if submitted, your name, voice
and likeness throughout the world, and such permission shall be perpetual and cannot be
revoked for any reason.
Representation of Ownership and Right to Use Content. By posting or
providing any Content to Glass.com, you represent and warrant to Glass.com that you own or
have all necessary rights to use the Content, and grant to Glass.com the rights granted
below. The forgoing representation includes, but is not limited to, a representation and
warranty that you own or have the necessary rights (including any necessary releases) to
grant all rights granted below in relation to any persons, places or intellectual property
pictured in any photographic Content that you provide. In addition, if you post or
otherwise provide any Content that is protected by copyright, you represent that you have
obtained any necessary permissions or releases from the applicable copyright owner.
Content Guidelines. Glass.com reserves the right, but not the obligation,
to edit or abridge, or to refuse to post, or to remove any content that you or any other
users post on any Glass.com owned or operated websites if Glass.com determines (in its
sole discretion) that such content contains or features any of the following:
Offensive, harmful and/or abusive language, including without limitation: expletives,
profanities, obscenities, harassment, vulgarities, sexually explicit language and hate
speech (e.g., racist/discriminatory speech.)
References to illegal activity.
Language that violates the standards of good taste or the standards of this Site.
Statements that are or appear to be false.
Comments that disparage Glass.com or that Glass.com does not want to publish.
With respect to Ratings and Reviews of service professionals, all of the above and
in addition the following:
Reviews that do not address the goods and services of the business or reviews with
no qualitative value (e.g., "work has not started yet").
Comments concerning a different Service Professional.
Information not related to work requested in the service request.
4. If a dispute arises between a consumer and professional, the rating submitted
may be held in pending status until resolution is reached. You represent and
warrant that any Rating and Review provided by you is accurate and truthful, and
that you will only provide a Rating and Review for a service professional that has
performed services for you pursuant to your applicable service request.
Notice Specific to Documents and Information Available on This Website
The information provided on Glass.com and its related websites and apps is copyrighted and
may not be reproduced in any format or media without the expressed written consent of
Glass.com prior to reproduction.
Affiliate Pre-Screening Procedures and Disclaimers
Unless otherwise noted Glass.com uses the following criteria as part of its registration
enrollment process ("registration") for new affiliate companies, with the exception of
certain Corporate Affiliates and AGSC registered member companies applying for Glass.com
Affiliate company status.
Licensing. Glass.com relies on its Affiliate’s representations that it
has the applicable and appropriate licensing and certifications necessary to conduct
business in the locations in which it works. Certain states may require state-level
licensing for projects above specified dollar amounts. We recommend you confirm these
licensing requirements with the business and the applicable state and local licensing
authorities. In some states, licensing may also be required by the county or local
authority in which the work is being performed. Glass.com does not monitor nor check
Affiliates on any level but the state, and recommends you confirm any licensing
requirements have been met before proceeding with your project. Larger projects often
require the use of glazing and other subcontractors for specific types of work. We
recommend you verify that all the subcontractors doing work on your project carry the
appropriate licensing. We always recommend that you ask the business to provide you with a
copy of their license and that you check that licensing on the appropriate websites, if
State Business Filings For Affiliates that are corporations or limited
liability companies, we may confirm that the Affiliate is in good standing in the state in
which it is registered.
Memberships We verify membership status for Affiliates that represent they
are members of the Auto Glass Safety Council and/or its National Windshield Repair
Division through the member verification on those association websites.
We perform the
above screening based upon information provided to us by the Affiliate. Glass.com performs
screening solely at the time the service professional applies for membership in the
Glass.com Affiliate program and therefore, that Affiliate’s information may change or
expire over time. Glass.com cannot and does not warrant or represent that profile and
screening information is up-to-date. We recommend that before you work with an Affiliate
you verify that the information presented in the Affiliate’s profile is still accurate,
current and acceptable to you.
Corporate Accounts Some Affiliates are employees, franchisees, dealers,
or independent contractors of larger national or corporate affiliates ("Corporate
Affiliates"). In such event, you may be matched with the Corporate Affiliate or one of
its locations. The above screening criteria is not applicable to Corporate Affiliates,
and therefore, Glass.com does not screen the Corporate Affiliates or their locations.
Affiliate Profiles Glass.com allows Affiliates to post profiles about
themselves and their business on the Glass.com or its apps. Glass.com does not review or
verify the information or representations set forth in those profiles, except as expressly
set forth above, as they are self-reported by the Affiliate. Glass.com therefore makes no
representations or warranties regarding any information posted by the Affiliate, and
assumes no liability for such information.
The above procedures may change from time to time at the sole discretion of
Glass.com. Glass.com makes no representations or warranties that members continue to meet
the above screening criteria after the date of their enrollment as Glass.com
Affiliate. Glass.com does not represent or warrant that the information received from state,
provincial or other government agencies, or from third party sources is accurate, error
free, or that it is up to date or updated at the time that Glass.com checks such
information. Most agencies have periodic update cycles or schedules and this information is
not updated on a real-time basis by such agencies and third party sources.
Disclaimer: Glass.com expressly disclaims any and all warranties, express
or implied relating to the screening process, criteria, procedures or information obtained
or presented in the screening process or disclosures including but not limited to any
warranties or merchantability, fitness for a particular use, or that the screening or
verification procedures or standards are sufficient or that the information received in
these screening or verification procedures in accurate, timely or error-free.
Ratings & Reviews are Not Endorsed by Glass.com
All Ratings and Reviews of Glass.com Affiliates displayed to you reflect the opinions of
other consumers, and do not reflect or represent the opinions or representations of
Glass.com. Glass.com disclaims any and all representations or warranties with regard to the
Ratings and Reviews. Glass.com does not assume responsibility or liability for any Review or
for any claims, damages, or losses resulting from any use of the Site or the materials
Articles and Other Content
Glass.com provides certain content on the Glass.com or apps, and via mobile applications
owned and operated by Glass.com. Such Content is provided "As-Is", without any warranties or
representations, and you assume all liability and responsibility for your use of such
Content You understand and agree that the Content does not provide advice, and that such
Content is no substitute for the advice of a professional.
Links to Third Party Sites
The links in the Glass.com or apps will let you leave the Glass.com website or apps. The
linked sites are not under the control of Glass.com and Glass.com is not responsible for the
contents or functionality of any linked site or any link contained in a linked site, or any
changes or updates to such sites. Your use of such third party linked sites is governed by
the terms and conditions, and privacy policies, of such linked sites. Glass.com is not
responsible for webcasting or any other form of transmission received from any linked
site. Glass.com is providing these links to you only as a convenience, and the inclusion of
any link does not imply endorsement of the site by Glass.com.
Third Party Copyrights and Other Rights
Glass.com respects the intellectual property rights of others. If you believe that your
copyright has been infringed, please send us a notice to
with the e-mail subject line “Copyright Issue.” For other intellectual property claims,
please send us a notice at firstname.lastname@example.org.
You agree to indemnify Glass.com and its subsidiaries, officers, agents, employees,
co-branders and other partners and to hold them harmless for any and all claims or demands,
including attorney’s fees, made by any third party due to or arising from your use of the
Glass.com service, in connection with the Glass.com website or apps, with regards to any
from your violation of any rights of a third part.
Arbitration and Governing Law
If you believe you have a valid cause of action against Glass.com, rather than the
Affiliate service provider, you may contact us for a list of acceptable Virginia
arbitrators who can determine the outcome of your alleged claim.
The exclusive means of resolving any dispute between you and Glass.com or any claim made
by you or Glass.com arising out of or relating to your use of this Website and/or related
shall be Binding Arbitration administered by the American Arbitration Association. The one
exception to the exclusivity of arbitration is that you have the right to bring an
individual claim against Glass.com in a small-claims court of competent jurisdiction. But
whether you choose arbitration or small-claims court, you may not under any circumstances
commence or maintain against Glass.com any class action, class arbitration, or other
representative action or proceeding.
You are entitled to a fair hearing before the arbitrator. The arbitrator can grant any
relief that a court can, but you should note that arbitration proceedings are usually
simpler and more streamlined than trials and other judicial proceedings. Decisions by the
arbitrator are enforceable in court and may be overturned by a court only for very limited
Any proceeding to enforce this arbitration provision, including any proceeding to confirm,
modify, or vacate an arbitration award, may be commenced in any court of competent
jurisdiction. In the event that this arbitration provision is for any reason held to be
unenforceable, any litigation against Glass.com (including small-claims court actions) may
be commenced only in the state courts located in Stafford County, Virginia. You hereby
irrevocably consent to the jurisdiction of and adjudication in those courts for such
laws of the Commonwealth of Virginia, County of Stafford without regard to principles of
conflicts of law, provided that this arbitration agreement shall be governed by the
Federal Arbitration Act.
You acknowledge and agree that the Glass.com services are provided to you on an "AS IS"
basis without any warranty whatsoever, and your sole and exclusive remedy, and the sole
obligation of Glass.com to you or any third party for any claim arising out of your use of
the Glass.com services or the Glass.com or apps, is that you are free to discontinue your
use of the Glass.com services or the Glass.com or apps at any time. Except as expressly set
forth herein, Glass.com expressly disclaims any implied warranties of any kind including,
but not limited to, warranties of merchantability or fitness for a particular purpose, and
you agree that Glass.com shall have no liability for direct, indirect, special, incidental,
consequential (including lost profit), exemplary or punitive damages (even if Glass.com has
been advised of the possibility of such damages) arising out of this agreement or any
consequences which flow from it. Some states and provinces do not allow limitations on or
exclusions of incidental or consequential damages. In such states, the above exclusion may
not apply to you.
unenforceable, for any reason, by any court of competent jurisdiction that provision shall
be modified in order to make it enforceable, while maintaining the spirit of the
provision. Alternatively, if modification is not possible, such provision shall be stricken
and shall not affect the validity and enforceability of the remaining terms. The failure of
constitute a waiver of such right or provision. You agree that regardless of any statute or
law to the contrary, any claim or cause of action arising out of or related to use of the
the laws of the Commonwealth of Virginia, County of Stafford as such laws are applied to
agreements entered into and to be performed entirely in the Commonwealth of Virginia and
between Virginia residents. You agree to submit to jurisdiction in Stafford County, Virginia
between you and Glass.com and supersede all oral and written negotiations or representations
of the parties with respect to the subject matter hereof.